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Customer care policy

Our client care charter

We strive for the highest client care standards.

If you deal with us, we will…
 

  • Be polite, friendly and helpful
  • Answer your emails and calls within 24 hours
  • Never use an automated phone system
  • Deal honestly with you, and keep our promises, even when it hurts!
  • Give objective and fair advice
  • Help you find the right people to help you if we can’t
  • Provide you with effective, innovative and personal training options
  • Deliver what we promise – at least
  • Communicate with you efficiently
  • Store your information securely and confidentially
  • Strive to be carbon neutral
  • Listen carefully to what clients say – and act if necessary
  • Ask clients about our service – and improve if we need to
  • Apologise quickly when me make a mistake – and put things right straight away
 
 

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